Austin of Diminished Value of Oregon did a terrific job for me with a DV claim for my newer Tesla. I had a very thorough appraisal in my email within 5 business days, along with a plug and play Demand Letter, clear instructions on how to file the claim and what to expect. I received a full appraisal settlement, to the penny, from the at fault insurer 6 days later. I received two text replies--one at 6 am--from him within those 5 days and one phone call as well. I think I may have some insight into some of the negative reviews regarding communication with Austin--people feeling left out to dry after purchase. He comes across as very enthusiastic when initially discussing the process. He makes some statements about what he will do and when he will do it, that suggest a very quick turn around. In short, due to what could be perceived as a way to bait you into his service, but what really is enthusiasm for the process and a genuine desire to help out a new client, he ends up "promising early and delivering late." I also think this is why some of his communication is off hours. He is very busy. So Austin, if you are reading this might I suggest that you remain enthusiastic, but give clients completion dates that are a bit farther out: "promise late and deliver early." Austin delivered an appraisal product to me in exactly half of the stated "10 business days" along with very a detailed and very simple pre-made form process to recover literally thousands of dollars on my behalf. I would absolutely use his service again, and will recommend him to anyone. Thank Austin! Eric C Hood River, OR

💯% recommend! 👌 easy & straight forward

Absolute Experts in Oregon Auto Claims – Highly Recommend! I cannot say enough great things about Austin and Ken Nix at Diminished Value of Oregon. After a commercial truck rear-ended my 2019 Subaru Outback Limited, causing significant damage to my permanent rear body panel and compromising my electronic EyeSight/radar safety systems, the at-fault insurance carrier immediately started playing games and dragging their feet. I reached out to Austin for a diminished value appraisal, and he was incredible from start to finish. He is a licensed public adjuster and certified appraiser who truly understands the unique layout of the Pacific Northwest used car market. He took the time to talk through the entire process with me, answered all of my questions, and meticulously reviewed my body shop’s final paid bill and repair supplements. The final certified report he delivered is an absolute masterpiece. It is a highly professional, 14-page technical document packed with localized market data, Black Book analytics, and strict structural evidence. It is compliant with all appraisal standards and built specifically to back up a formal statutory demand under Oregon law (ORS 20.080). If you are dealing with an insurance company trying to lowball or stall your third-party property damage claim after a significant vehicle repair, do not let them bully you. Hire Austin and his team immediately so you can come to the negotiating table fully armed with bulletproof evidence. They are worth every single penny. Thank you, Austin!

Austin gave great input and took the time to explain the process! Dependable business which is much appreciated!!

I worked with Diminished Value of Oregon for an appraisal on my Mustang, and overall I’m very satisfied with the service I received. The process did take some time, so this is not something I would expect to be completed overnight. That said, the finished appraisal was detailed, professional, and clearly put together with the intention of being useful in an actual insurance claim rather than just giving me a generic number. What impressed me most was the support after the appraisal had already been completed. I had several follow-up questions and requested clarification on parts of the report. Austin took the time to respond in detail and explain the reasoning behind the valuation, the repair calculations, the mileage adjustment, and the methodology they use. I also discovered that I had accidentally failed to properly provide a second repair supplement showing a higher final repair total. Even though the original appraisal had already been completed, Austin was still willing to review the additional documentation and correct the report once I supplied the proper supplement. That level of follow-through meant a lot, especially because the missing information was the result of my own mistake rather than theirs. Communication can take a little patience because they appear to handle a high volume of these claims, but in my experience the results were worth the wait. Austin remained helpful, answered my questions, and was willing to make sure the appraisal reflected the correct documentation. I would recommend Diminished Value of Oregon to anyone dealing with an insurance company after a significant vehicle repair. Just make sure you provide every estimate and supplement up front, be patient with the process, and give them the time needed to prepare a thorough appraisal.

I would definitely use them again. They offer a full set up packet to provide directly to the insurance company as well as a demand letter that will hold up in court!

My name is Joey Barrote, I recently had a total loss claim. I felt the amount the insurance company was going to pay me was way under its value. I invoked my right to have an outside appraisal. I hired Austin - DVOO, I'm sure glad I did. They were able to get a significant increase on my Total Loss. I would definitely recommend their services to anybody that needs to get an accurate value for their loss. Grateful Joey Barrote 👌

Flawless, seamless. Followed through in a timely manner and provided me with everything I needed to get the claim to the finish line.

Reached out and spoke with Austin after my accident. He talked me through the process. I was provided with tons of documentation and information and my claim was paid out in full as determined by Austin’s evaluation. Super easy! I highly recommend their services.

I worked exclusively with Austin Nix. I had never done this before so I was skeptical. Austin was very good about responding to phone calls. And I had a lot of questions. Austin was very patient with me, And eventually I ended up with close to $5000 with my claim. I will definitely recommend Diminished Value of Oregon to friends and family in the future. Thank Austin!

Worked with Ken and Austin on a DV claim. The document and rebuttal they provided were professional and concise. The communication could be slow at times but they made an effort to reach out when they could with guidance.

Professional and responsive. Appraisal was accepted by insurance with no kickback.

Austin was amazing, highly recommend this company. I had a complicated situation with a diminished value claim, and Austin gave amazing advice on how to navigate through things. He was very responsive, friendly, overall great experience working with this company.

Great experience with Ken and Austin! I got a sizable claim with their assistance!

Austin was a pleasure to work with. He explained everything and kept in contact throughout the process. While I settled for an amount a little lower than his appraisal, it was 100% worth getting it. Don't let the insurance company tell you you don't need to get one, because their appraisal may come in very low. You can use your own appraisal and come to the table armed to negotiate a better deal. As Austin mentioned, lawyers can work too and I was in contact with one but we ended up being close enough to his appraisal that it wasn't worth outside intervention. Again, I highly recommend DVOO or at least getting your own appraisal so the insurance company doesn't low ball the heck out of you!

I had a fantastic experience with Oregon Diminished Values! They were quick, attentive, and efficient from start to finish. The team took the time to thoroughly explain the process and ensured I understood everything along the way. They handled my claim with professionalism and delivered results faster than I expected. Highly recommend them if you need expert help with diminished value claims!

I can't say enough great things about Ken Nix from Diminished Value of Oregon. When my car was involved in an accident, the insurance company gave me a lowball offer of $3,328. I was devastated, but then I found Ken, and everything changed. He worked his magic, negotiating tirelessly to get me what my car was truly worth. Thanks to him, I ended up with a fair market value of $5,250—almost double the initial offer! Ken's customer service is absolutely amazing. He took the time to explain the process, answered all my questions, and kept me updated every step of the way. His dedication and professionalism are truly legendary. If you need a third-party auto appraiser who will fight for your best interests, look no further than Ken Nix. He'll go above and beyond to make sure you get the compensation you deserve. I highly recommend his services to anyone dealing with diminished value claims. Ken is a game-changer in the industry, and I'm so grateful to have had him on my side.

THANK YOU KEN! You are magic! I got over 30% more for my cars value than if I took my insurances offer! Without his help I would be thousands of dollars in debt for a car I no longer had. He's the best there is. I confidently recommend him to anyone.

Ken Nix is the absolute best! A pleasure working with him. Literally, Ken solved in less than 24 hours our issue with State Farm Total Loss Claim we struggled with for nearly 6 months. Highly recommend!

Ken is fantastic, wonderful, and an amazing person to work with. He has helped me so much. My insurance was not giving me the right amount for my car and I didn't know to much about disputes or anything. Then I came across Ken's info and needless to say he helped me get $3,500 additionally compared to what my insurance was going to give me. I am so grateful Ken. I hope this helps anyone else. *Also, my insurance paid me back for hiring Ken so that was also noice.

Called and gave them my info, Ken called me back within minutes. I went over the situation with him and he gave me advise on how to proceed. I am thankful for his honesty and how he runs his business. I would recommend Diminished Value of Oregon to anyone that is needing help on how to navigate/ deal with insurance. Thank you!

My husband and I purchased a 2018 Keystone RV. It was delivered to us June 2, 2017. We were informed that the rv was damaged in transit. I consulted with Ken Nix of Diminished Value of Oregon. Ken informed us that we did in fact have a diminished value claim. Ken did his due diligence through research on the value of our rv. Ken met with us to take photos of the damage and he wrote a very detailed report that included a diminished value of approx $12,500. We sent a demand letter and report to the insurance company and within 2 days we settled for $10,000. If it hadn’t been for Ken Nix looking out for us, we wouldn’t have known what our options were. If there is a question of diminished value, go through Ken Nix of Diminished Value of Oregon. PERIOD. Thank you again Ken. You really are the best ! Steve and Peg Anderson

Ken did awesome. He knows very well how to deal with insurance. After the insurance asked for his report he advice me not to submit until the insurance hire an appraisal. If I did the insurance will hire someone to discredit his work. Once the insurance hire someone he was able to get me 2700 extra for my total loss value.

Ken Nix “ works Miracles🙏 If Ken wouldn’t of helped me I would’ve never ever been able to get the value out of my car that was brand new at the time I was in an accident, so I’m so thankful God put ken in my life and I would use diminished value of Oregon(Ken Nix) and refer him to all of my friends and associates. Thank you!!

Mr Nix provided excellent consultation prior to payment, explaining all applicable laws and policies, and went on to settle my appraisal dispute promptly and professionally. I am extremely pleased with the service and will certainly retain his services again if ever I need it!