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I worked with Diminished Value of Oregon for an appraisal on my Mustang, and overall I’m very satisfied with the service I received. The process did take some time, so this is not something I would expect to be completed overnight. That said, the finished appraisal was detailed, professional, and clearly put together with the intention of being useful in an actual insurance claim rather than just giving me a generic number. What impressed me most was the support after the appraisal had already been completed. I had several follow-up questions and requested clarification on parts of the report. Austin took the time to respond in detail and explain the reasoning behind the valuation, the repair calculations, the mileage adjustment, and the methodology they use. I also discovered that I had accidentally failed to properly provide a second repair supplement showing a higher final repair total. Even though the original appraisal had already been completed, Austin was still willing to review the additional documentation and correct the report once I supplied the proper supplement. That level of follow-through meant a lot, especially because the missing information was the result of my own mistake rather than theirs. Communication can take a little patience because they appear to handle a high volume of these claims, but in my experience the results were worth the wait. Austin remained helpful, answered my questions, and was willing to make sure the appraisal reflected the correct documentation. I would recommend Diminished Value of Oregon to anyone dealing with an insurance company after a significant vehicle repair. Just make sure you provide every estimate and supplement up front, be patient with the process, and give them the time needed to prepare a thorough appraisal.

I would definitely use them again. They offer a full set up packet to provide directly to the insurance company as well as a demand letter that will hold up in court!

My name is Joey Barrote, I recently had a total loss claim. I felt the amount the insurance company was going to pay me was way under its value. I invoked my right to have an outside appraisal. I hired Austin - DVOO, I'm sure glad I did. They were able to get a significant increase on my Total Loss. I would definitely recommend their services to anybody that needs to get an accurate value for their loss. Grateful Joey Barrote 👌

Flawless, seamless. Followed through in a timely manner and provided me with everything I needed to get the claim to the finish line.

Reached out and spoke with Austin after my accident. He talked me through the process. I was provided with tons of documentation and information and my claim was paid out in full as determined by Austin’s evaluation. Super easy! I highly recommend their services.

I worked exclusively with Austin Nix. I had never done this before so I was skeptical. Austin was very good about responding to phone calls. And I had a lot of questions. Austin was very patient with me, And eventually I ended up with close to $5000 with my claim. I will definitely recommend Diminished Value of Oregon to friends and family in the future. Thank Austin!

Worked with Ken and Austin on a DV claim. The document and rebuttal they provided were professional and concise. The communication could be slow at times but they made an effort to reach out when they could with guidance.

Professional and responsive. Appraisal was accepted by insurance with no kickback.

Austin was amazing, highly recommend this company. I had a complicated situation with a diminished value claim, and Austin gave amazing advice on how to navigate through things. He was very responsive, friendly, overall great experience working with this company.

Great experience with Ken and Austin! I got a sizable claim with their assistance!

Austin was a pleasure to work with. He explained everything and kept in contact throughout the process. While I settled for an amount a little lower than his appraisal, it was 100% worth getting it. Don't let the insurance company tell you you don't need to get one, because their appraisal may come in very low. You can use your own appraisal and come to the table armed to negotiate a better deal. As Austin mentioned, lawyers can work too and I was in contact with one but we ended up being close enough to his appraisal that it wasn't worth outside intervention. Again, I highly recommend DVOO or at least getting your own appraisal so the insurance company doesn't low ball the heck out of you!

I had a fantastic experience with Oregon Diminished Values! They were quick, attentive, and efficient from start to finish. The team took the time to thoroughly explain the process and ensured I understood everything along the way. They handled my claim with professionalism and delivered results faster than I expected. Highly recommend them if you need expert help with diminished value claims!

I can't say enough great things about Ken Nix from Diminished Value of Oregon. When my car was involved in an accident, the insurance company gave me a lowball offer of $3,328. I was devastated, but then I found Ken, and everything changed. He worked his magic, negotiating tirelessly to get me what my car was truly worth. Thanks to him, I ended up with a fair market value of $5,250—almost double the initial offer! Ken's customer service is absolutely amazing. He took the time to explain the process, answered all my questions, and kept me updated every step of the way. His dedication and professionalism are truly legendary. If you need a third-party auto appraiser who will fight for your best interests, look no further than Ken Nix. He'll go above and beyond to make sure you get the compensation you deserve. I highly recommend his services to anyone dealing with diminished value claims. Ken is a game-changer in the industry, and I'm so grateful to have had him on my side.

THANK YOU KEN! You are magic! I got over 30% more for my cars value than if I took my insurances offer! Without his help I would be thousands of dollars in debt for a car I no longer had. He's the best there is. I confidently recommend him to anyone.

Ken Nix is the absolute best! A pleasure working with him. Literally, Ken solved in less than 24 hours our issue with State Farm Total Loss Claim we struggled with for nearly 6 months. Highly recommend!

Ken is fantastic, wonderful, and an amazing person to work with. He has helped me so much. My insurance was not giving me the right amount for my car and I didn't know to much about disputes or anything. Then I came across Ken's info and needless to say he helped me get $3,500 additionally compared to what my insurance was going to give me. I am so grateful Ken. I hope this helps anyone else. *Also, my insurance paid me back for hiring Ken so that was also noice.