Kuni Collision: questions to ask before collision repairs.
This page originally discussed a past repair-shop experience. Use current documentation and direct confirmation when choosing a repair facility today.
Check the details that matter now
Confirm the shop’s current location, personnel, certifications and services directly. Historical experience is not a guarantee of present repair quality or a reason to assume another shop will perform poorly.
- Ask how the repair plan follows the applicable vehicle manufacturer’s procedures.
- Clarify parts choices, measuring procedures and any required calibrations.
- Get the final invoice, supplements and available supporting records.
- Ask about written warranties and the process for resolving concerns.
Repair-shop choice and appraisal are separate
Oregon’s repair-shop-choice statute is ORS 746.280. A shop’s inclusion on an insurer’s network is not, by itself, proof of good or poor repair quality.
DVOO evaluates vehicle value within the agreed appraisal scope. We do not offer free physical or auto-body repair inspections. Contact Austin to discuss the scope and additional fee if an inspection may be needed.
Prepare your repair records · Understand structural-damage questions
Start with the facts about your vehicle.
Complete the full estimate form so Austin Nix can review your vehicle, accident and repair information together.
Questions about an existing request? Contact Austin at dvooaustin@gmail.com or (503) 420-3333.
The free estimate is a preliminary document review. Physical inspections, repair inspections and paid appraisal services require a separate agreement and additional fees.
