Who we are and how to contact us

Diminished Value of Oregon
8885 SW Canyon Rd Ste 205
Portland, OR 97225

Privacy inquiries: diminishedvalueoforegon@gmail.com
Appraisal and service questions: Austin Nix, dvooaustin@gmail.com
Phone: 503-420-3333

Information you provide

When you request an estimate, contact us or engage appraisal services, you may provide your name, contact details, vehicle identification and characteristics, collision and insurance-claim details, repair records, photographs, insurer correspondence and other supporting documents.

Please provide only information relevant to your inquiry. Do not include Social Security numbers, payment-card details or unrelated medical records in the estimate form.

How we use information

We use information supplied for an inquiry to review the vehicle and claim, communicate with you, determine whether appraisal services may be appropriate and perform the services you request under the agreed scope. Relevant information may also be used to administer the service, address billing questions and maintain associated records.

We do not sell customer information

We do not sell your personal information or sell or share customer leads for another business’s advertising. We do not currently use remarketing campaigns or marketing text messages. We do advertise through Google Ads.

Related appraisal businesses

When needed to review your inquiry or provide requested appraisal services, relevant information may be shared with related appraisal businesses in which our owners or family members are directly involved as owners or appraisers. These may include Diminished Value of Oregon, Leverage Auto Appraisals, Total Loss Northwest and AutoAppraiser.net.

This service-related sharing is not the sale of your information or permission for unrelated businesses to market to you. Contact Austin if you have a question about which business or appraiser is handling your request.

Website and service providers

Our website uses outside providers for functions such as hosting, forms, analytics, advertising measurement, traffic protection and displaying reviews. These providers may process information associated with their services.

• Jotform: hosts the embedded estimate form and processes the information and documents submitted through it.
• Google Analytics and Clicky: provide website-usage measurement.
• Google Ads: supports our advertising; advertising-related measurement may involve online activity and identifiers.
• ClickCease: supports traffic and click-fraud monitoring.
• Rich Plugins and Google review content: display customer reviews and may load content from outside services.

Depending on the tool and its settings, technical information may include an IP address, browser and device details, referring pages, pages visited, interactions and cookie or similar identifiers. Outside services have their own privacy notices and practices. Sharing information with a provider to operate a form or website function is different from selling a customer lead.

Information provided to insurers, repair facilities, other appraisers or other claim participants in performing a requested service is governed by the agreed service scope and your authorization. An estimate request does not itself authorize unrelated disclosure of your claim documents.

Cookies and future remarketing

Website tools may use cookies or similar technologies. Your browser can restrict or delete some cookies; blocking outside content may affect forms, reviews or other website functions.

We may consider remarketing tools in the future. If we introduce them, we will update this notice and provide any notice, consent or opt-out choices required before that use begins. Remarketing tools may disclose online identifiers and browsing activity to advertising platforms. This statement does not mean remarketing is currently active or that visiting the website grants blanket consent to future advertising uses.

Records and privacy requests

Estimate submissions, appraisal documents and service correspondence may remain in the systems used to handle your request. Contact us for information about retention of a particular record or to request access, correction or deletion. This notice does not promise that records are automatically deleted after a fixed period.

Email diminishedvalueoforegon@gmail.com with enough information to identify your inquiry and the action requested. Do not send government identification or unrelated sensitive documents by ordinary email. We may need to verify your identity before disclosing or changing information. Applicable legal, professional or dispute-related requirements may affect whether a record can be deleted.

Privacy rights and exceptions depend on the law applicable to the information and business involved. You can learn about Oregon consumer privacy rights through the Oregon Department of Justice. Contact us if you disagree with our response to a privacy request and would like it reviewed.

Security and external links

No website or method of electronic transmission can guarantee absolute security. Use care when sending documents and limit them to what is relevant. Links to insurers, government resources and other websites lead to services whose privacy practices we do not control.

Updates to this notice

The date above identifies the latest revision. If our practices change, we will update the notice and provide additional notice or choices when required. Contact us with questions before submitting information you are unsure about.